Ecommerce Team Lead
Cruzen India
Ecommerce Team Lead
Cruzen India
Janak Puri, New Delhi
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Urgently hiring
12 applicants
Job Description
Key Responsibilities
Team Management
- Lead, mentor, and manage the e-commerce team to ensure productivity and quality standards
- Assign tasks, monitor performance, and ensure deadlines are met
- Provide ongoing coaching, feedback, and performance evaluations
- Develop team workflows and improve operational efficiency
- Coordinate with internal departments to ensure smooth execution of projects
Client Retention & Relationship Management
- Act as the primary point of contact for assigned clients
- Build and maintain long-term client relationships through consistent communication and support
- Understand client goals and ensure services align with their expectations
- Proactively identify risks to client satisfaction and address issues promptly
- Handle client escalations and ensure timely resolution
Communication & Reporting
- Maintain clear, professional, and regular communication with clients and internal teams
- Prepare and present performance reports, updates, and recommendations to clients
- Communicate project status, timelines, and results effectively
- Ensure alignment between client expectations and team execution
Job role
Work location
Bharti Refrigeration Works, Dabri - Palam Road, New, Dashrath Puri, Delhi, 110045, India Janak Puri, New Delhi
Department
Retail & eCommerce
Role / Category
Category Management & Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Cruzen India
Address
Bharti Refrigeration Works, Dabri - Palam Road, New, Dashrath Puri, Delhi, 110045, India Janak Puri, New Delhi
Job posted by Cruzen India
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