Ecommerce Team Lead

Key Responsibilities

Team Management

• Lead, mentor, and manage the e-commerce team to ensure productivity and quality standards
• Assign tasks, monitor performance, and ensure deadlines are met
• Provide ongoing coaching, feedback, and performance evaluations
• Develop team workflows and improve operational efficiency
• Coordinate with internal departments to ensure smooth execution of projects

Client Retention & Relationship Management

• Act as the primary point of contact for assigned clients
• Build and maintain long-term client relationships through consistent communication and support
• Understand client goals and ensure services align with their expectations
• Proactively identify risks to client satisfaction and address issues promptly
• Handle client escalations and ensure timely resolution

Communication & Reporting

• Maintain clear, professional, and regular communication with clients and internal teams
• Prepare and present performance reports, updates, and recommendations to clients
• Communicate project status, timelines, and results effectively
• Ensure alignment between client expectations and team execution