Elevator Assistant Manager - Service

Position Overview - Assistant Service Manager [Elevators]

-As Assistant Service Manager Elevators at EN Elevators, you will lead end‑to‑end service, maintenance, and breakdown operations across multiple high‑growth regions.

-You will be the technical backbone for our home elevator customers, owning service excellence, customer satisfaction, and SLA performance.

-This is a frontline leadership role where you will supervise a team of 3040 service technicians and engineers, manage multiple service territories, and drive operational excellence in preventive maintenance, troubleshooting, and emergency response.

-You will have the freedom to shape processes, develop people, and make a visible impact on customer experience and brand reputation.

Key Responsibilities

• Drive outstanding customer satisfaction through proactive service delivery, first‑time‑fix mindset, and timely closure of complaints.
• Lead and manage regional planned service schedules, breakdown, and repair operations across assigned locations.
• Supervise and mentor a team of service technicians and engineers across multiple service routes, building a high‑performance, safety‑focused culture.
• Ensure all preventive maintenance schedules are executed as per company standards and statutory requirements.
• Monitor breakdown calls and ensure resolution within defined SLAs, escalating risks early and removing roadblocks for the team.
• Act as the primary technical escalation point for complex service issues, guiding the team on diagnostics and root‑cause analysis.
• Conduct periodic inspections and audits of safety and statutory compliance at customer sites.
• Track technician productivity, callback rates, and service quality metrics, and implement corrective and improvement actions.
• Coordinate closely with Sales, Projects, Stores, and HQ teams to ensure seamless execution and a smooth customer journey.
• Ensure availability and optimal utilization of tools, spares, and manpower for uninterrupted service execution.
• Prepare and review service reports, performance dashboards, and cost control reports; present insights and action plans to management.
• Conduct regular technical and soft‑skills training, on‑the‑job coaching, and performance evaluations for the service team.
• Optimize manpower planning, route allocation, and territory assignment to improve operational efficiency and cost effectiveness.

Candidate Profile

• Diploma / B.E. / B. Tech in Electrical, Mechanical, or related engineering discipline.
• 710 years of hands‑on experience in elevator service and maintenance, preferably in home or building elevators.
• Minimum 23 years in a supervisory or assistant managerial role handling field service teams.
• Strong knowledge of traction and hydraulic elevators, controllers, and safety components.
• Proven experience managing multiple sites and large, distributed field teams.
• Strong understanding of safety regulations, statutory norms, and service compliance standards.
• Proactive, disciplined, and comfortable working in a fast-paced, customer‑focused environment with high ownership.
• Willingness to travel across assigned service territories as business needs demand.

Why Join Nibav Lifts and Elite Elevators

• Lead high‑impact technical operations with a rapidly growing, globally expanding brand in the premium home elevator space.
• Work on cutting‑edge home elevator technology and multi‑location service operations, gaining strong exposure to both Indian and international markets.​
• Be part of a collaborative culture that values innovation, ownership, learning, and performance.
• Structured career progression with fast‑track growth opportunities for high performers.
• Continuous technical and leadership development through internal and external training programs.