Field Executive

Role Overview

At Instaship, you will visit customers & transporter partners at various locations, manage customer requirements, maintain basic partnership records, and serve as the main point of contact for their queries and needs. This is a people-centric, on-the-move role for someone who is proactive, convincing, and highly responsible.

Key Responsibilities

• Engage with customers & transporter partners face-to-face to explain Instaship’s business model and service benefits.
• Manage customer requirements such as goods pickup, drops & maintain documents.
• Build trust and establish strong working relationships with partners.
• Onboard new partners by helping them complete required paperwork and documentation.
• Maintain organized records of onboarded partners using simple formats and update partner details in Excel sheets (basic editing and organization; no advanced formulas needed).
• Respond to customer queries, provide support as needed, and relay feedback to the Instaship team.
• Manage multiple partner interactions in a day and keep communication clear, polite, and goal-oriented.
• Show readiness to travel between locations in the city according to daily requirements.

Required Skills & Qualities

• Excellent verbal communication skills (Hindi and basic English preferred).
• Friendly, approachable, and convincing personality; able to build rapport quickly.
• Organized, punctual, and responsible; able to keep clear records and comfortable using Excel for basic data entry and editing tasks (no need for advanced formulas).
• Willingness to commute within the city (travel allowance provided).
• Self-motivated and able to work independently in the field.
• Basic comfort with smartphones for calls, WhatsApp, and simple data sharing.

Eligibility

• Experience in field work, customer service, onboarding, or sales is a plus, but motivated freshers are encouraged to apply.
• Must own a smartphone and be comfortable with basic digital communication.

Job Types: Full-time, Permanent