Front Desk Associate

The Front Desk Executive acts as the primary point of contact for clients and vendors at our album printing unit. This role involves managing customer queries, coordinating job orders with the production team, ensuring timely deliveries, and maintaining accurate documentation. You’ll help keep the workflow smooth between design, printing, and dispatch departments while providing an excellent customer experience.

Key Responsibilities

• Customer Handling:

• Greet and assist walk-in customers and professional photographers.
• Explain album options, materials, finishes, and pricing.
• Receive and verify printing files (USB, online uploads, etc.) for correctness and completeness.

Job Coordination:

• Create job sheets / booking entries in the management system.
• Assign jobs to the appropriate team (design, printing, binding, QC).
• Track order progress and update customers proactively on timelines or delays.
• Ensure dispatch and delivery of completed albums.

Communication & Documentation:

• Handle phone calls, WhatsApp, and email inquiries efficiently.
• Maintain client order logs, receipts, and payments.
• Generate daily and weekly job reports for management.

Administrative Tasks:

• Manage petty cash and daily transaction records.
• Maintain cleanliness and organization at the reception/front desk area.
• Assist with courier coordination and incoming/outgoing parcels.

Required Skills

• Strong communication skills in Hindi and (English and additional regional language a plus).
• Good computer literacy — especially with Excel, Google Sheets.
• Familiarity with digital files (JPEG, PDF, etc.) and basic printing terminology.
• Ability to multitask and maintain attention to detail under pressure.
• Customer-oriented attitude with professional presentation.

Preferred Qualifications

• Graduate in any discipline (Commerce, Arts, or Design background preferred).
• Prior experience in a photo printing lab, wedding album production, or studio coordination is a plus
• Basic understanding of color correction, lamination, and album materials is a plus.

Work Hours

• Monday to Saturday, [e.g., 11 AM – 8 PM]
• Sunday off
• 1 Paid off per month