Front Desk Receptionist

Position: Front Desk / Hospitality Executive

Number of Openings: 03

Company: Kalpana Advanced Imaging (Diagnostic Lab inside the hospital)

Location: Safdarjung Hospital, Delhi

Shift: Day Shift

Working Days: 6 Days Working | Rotational Weekly Off

Role Overview:

Kalpana Advanced Imaging is seeking customer-focused and empathetic professionals for Customer Support / Front Desk / Hospitality roles. The ideal candidate will be responsible for delivering a positive patient experience by providing courteous, accurate, and efficient front-desk and customer support services within a healthcare environment.

Key Responsibilities

• Greet and assist patients and visitors in a professional and friendly manner
• Handle patient inquiries, appointments, and basic coordination at the front desk
• Provide clear information regarding services, procedures, and reports
• Manage inbound and outbound calls with excellent voice tone and empathy
• Ensure smooth patient flow and coordination with internal departments
• Maintain accurate records and follow standard operating procedures
• Uphold service quality standards and ensure patient satisfaction

Candidate Requirements

• Male/Female candidates welcome
• Strong orientation towards customer care and service excellence
• Excellent communication skills with a pleasant and empathetic voice tone
• Ability to handle patients calmly and professionally
• Prior experience in the diagnostic or healthcare sector is an added advantage
• Basic computer knowledge and record-handling skills preferred

Salary & Benefits

• Salary Range: ₹18,000 – ₹25,000 per month (based on experience and candidate quality)
• Day shift
• Stable work environment within a reputed healthcare setup
• Preferred TraitsPatient-centric attitude
• Polite, well-groomed, and professional demeanor
• Ability to work in a fast-paced healthcare environment
• Team-oriented and dependable
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