Front Desk Receptionist

The Front Desk Receptionist is the first point of contact for patients and visitors. This role is responsible for welcoming patients, managing appointments, handling calls, and supporting smooth front-office operations in a clinical environment. The receptionist ensures patients feel comfortable, informed, and guided throughout their visit.

Key Responsibilities

• Greet patients and visitors politely and professionally
• Manage patient appointments and maintain scheduling records
• Answer phone calls and handle patient inquiries accurately
• Coordinate with doctors, nurses, and clinic staff
• Maintain patient records, visitor logs, and front desk documentation
• Ensure the reception area remains clean, organized, and calm
• Follow clinic protocols and maintain patient confidentiality

Requirements

• Good communication and interpersonal skills
• Basic computer and record-keeping knowledge
• Calm, patient-friendly, and organized approach
• Prior clinic or healthcare experience preferred