Front Office Executive

Greet and assist patients/visitors in a welcoming and professional manner.

Manage incoming calls, WhatsApp messages, and email inquiries.

Schedule, reschedule, and confirm patient appointments.

Maintain patient records and update the appointment system regularly.

Coordinate with doctors, therapists, and clinical staff for daily schedules.

Handle billing, payments, and receipt generation as required.

Maintain cleanliness and order at the front desk and waiting area.

Provide basic information about services, timings, and processes.

Address patient concerns or escalate them to the appropriate person.

Ensure proper follow-up with patients for appointments and reminders.

Manage walk-ins and ensure smooth flow of patients in the clinic.

Support administrative tasks such as filing, documentation, and inventory checks.