Front Office Executive

Job Description: Front Office ExecutiveDepartment: Front Office

Reports To: Front Office Manager / Duty Manager

Job SummaryThe Front Office Executive is responsible for delivering exceptional guest service at the front desk. This role includes handling guest check-ins and check-outs, reservations, inquiries, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities

• Greet guests warmly and ensure a professional welcome at all times
• Perform guest check-in and check-out procedures efficiently
• Handle room reservations, cancellations, and modifications
• Maintain accurate guest records and billing information
• Respond to guest inquiries, requests, and complaints promptly
• Coordinate with Housekeeping, F&B, and other departments for guest requirements
• Handle cash, credit card transactions, and daily cash reconciliation
• Ensure front desk area is clean, organized, and presentable
• Follow hotel policies, SOPs, and safety guidelines
• Assist with night audit or shift handovers when required
• Guest RelationsEnsure high levels of guest satisfaction
• Resolve guest concerns politely and professionally
• Promote hotel facilities, services, and upselling where appropriate

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Basic computer knowledge and familiarity with PMS
• Ability to work in shifts, including nights and holidays
• Well-groomed, professional appearance

Qualifications

• Graduate or Diploma in Hotel Management preferred
• Minimum 1–2 years of experience in a hotel front office (freshers may apply)