Front Office Manager

Job Summary:

The Front Office Manager is responsible for managing all front office operations to ensure exceptional guest service, smooth daily functioning, and achievement of revenue and service goals. The role involves supervising front office staff, maintaining SOPs, and acting as the key point of contact for guests.

Key Roles & Responsibilities:

• Oversee front desk, reservations, bell desk, and guest services operations
• Ensure smooth check-in and check-out processes
• Handle guest complaints, feedback, and service recovery professionally
• Train, schedule, and motivate front office team members
• Ensure compliance with hotel SOPs, safety, and statutory requirements
• Monitor room availability, occupancy, and coordinate with housekeeping
• Maximize revenue through upselling and rate management
• Maintain accurate reports, audits, and MIS
• Ensure high standards of cleanliness, grooming, and discipline

Skills & Competencies:

• Strong leadership and communication skills
• Guest-focused mindset and problem-solving ability
• Knowledge of PMS (Ezee Absolute preferred)
• Team management and operational excellence

Experience:

• 3–6 years in Front Office operations, including supervisory experience

Education:

• Degree/Diploma in Hotel Management