Guest Relation Executive

1. Educational Qualification

Graduate in any discipline (Hospitality / Hotel Management preferred).

Diploma in Front Office / Customer Relationship Management is an added advantage.

2. Experience

2–3 years of experience in restaurant reservations, front office, or customer service.

Experience handling phone calls, WhatsApp Business, and online booking platforms preferred.

Experience in fine dining or premium restaurants is an advantage.

3. Technical Skills

Proficiency in WhatsApp Business and basic CRM systems.

Knowledge of restaurant reservation software (EazyDiner, Dineout, POS-integrated booking systems, etc.).

Basic knowledge of MS Excel and Google Sheets for booking records.

Good typing speed and clear written communication skills.

4. Communication Skills

Excellent spoken and written English (Hindi mandatory; additional languages preferred).

Polite, professional, and customer-friendly tone.

Ability to handle VIP guests and corporate clients professionally.

Clear voice and confident phone etiquette.