Head Barista

Position Summary :

The Head Barista oversees day-to-day café operations, ensuring smooth service, accurate billing, excellent customer experience, and proper management of staff, inventory, and sales records in a gourmet café environment.

Key Roles & Responsibilities

1)Staff Supervision & Coordination

• Lead and support the service team during daily operations.
• Allocate tasks to team members and ensure smooth workflow.
• Train new staff on service standards, counter operations, and hygiene procedures.
• Maintain staff discipline, attendance, grooming, and professional conduct.
• Monitor staff performance and provide guidance when needed.

2. Counter Handling & Billing

• Manage the main service counter efficiently and professionally.
• Operate the POS system and ensure accurate billing and order punching.
• Handle refunds, exchanges, bill corrections, and payment issues as required.
• Ensure proper cash handling, card settlements, and daily cash tally.
• Maintain a clean, organized, customer-friendly counter setup.

3. Customer Service & Guest Experience

• Greet guests and ensure warm, attentive, and high-quality service.
• Assist customers with menu guidance, food information, and recommendations.
• Handle customer complaints, requests, or feedback with professionalism.
• Ensure quick and smooth service during busy hours.

4. Inventory Monitoring & Stock Management

• Track and monitor inventory for food items, beverages, raw materials, disposables, and packaging.
• Conduct daily stock checks and maintain accurate usage records.
• Place orders with suppliers and coordinate timely deliveries.
• Ensure correct storage, labeling, and FIFO practices.
• Reduce wastage through proper tracking and operational control.

5. Administrative Tasks & Excel Reporting

• Maintain daily sales reports, stock logs, wastage sheets, and attendance records using Excel or Google Sheets.
• Prepare shift summaries and operational updates for management.
• Maintain vendor and purchase records.
• Help track food costs, consumption patterns, and other operational metrics.

6. Sales Tracking & Performance Monitoring

• Monitor daily café sales across categories like continental dishes, beverages, and desserts.
• Track customer preferences and sales patterns.
• Support the achievement of daily and monthly sales targets.
• Suggest improvements based on sales data and guest feedback.

7. Café Operations & Hygiene Standards

• Ensure the café floor, tables, counters, and display areas remain clean and presentable.
• Coordinate between kitchen and service teams for smooth order flow.
• Follow opening and closing procedures as per café standards.
• Maintain hygiene, safety, and quality standards across the café.

Qualifications & Skills

• 2–4 years experience in café/restaurant operations or supervisory roles.
• Strong leadership and team management abilities.
• Proficiency with POS systems and accurate cash handling.
• Good knowledge of Excel/Google Sheets for reports and logs.
• Excellent communication and customer service skills.
• Understanding of inventory systems and basic food service operations.