Hotel Manager

Key Responsibilities

• Manage day-to-day hotel operations.
• Supervise front office, housekeeping, kitchen, and service staff.
• Ensure rooms, public areas, and facilities are clean and well-maintained.
• Handle guest check-in/check-out and resolve guest issues or complaints.
• Monitor room bookings, occupancy levels, and online travel portal listings.
• Maintain high service standards and ensure good guest reviews.
• Manage budgets, daily expenses, and coordinate with accounts for billing.
• Ensure safety, hygiene, and compliance with hotel policies.
• Train staff and maintain proper staff schedules.
• Work with marketing teams to promote offers and increase bookings.

Skills Required

• Good communication and customer service skills
• Team management and leadership
• Basic knowledge of hotel software (PMS)
• Problem-solving and ability to handle pressure
• Understanding of hospitality standards

Qualifications

• Diploma or Degree in Hotel Management preferred
• 2–5+ years experience in hospitality or hotel operations

Work Environment

• Rotational shifts, weekends, and holiday work may be required
• Fast-paced environment with guest interaction