Inside Sales Executive

We are looking for an Inside Sales Executive to handle incoming calls, WhatsApp, email and website enquiries for custom printing & packaging products (boxes, pouches, labels, bags, etc.). The role focuses on understanding customer requirements, sharing quotations, closing orders, and ensuring a smooth handover to design/production.

Key Responsibilities

1) Handle inbound enquiries

• Attend and respond to incoming calls, WhatsApp, emails, website forms, IndiaMART/lead portals (if any).
• Understand the requirement: product type, size, quantity, material, printing, finish, delivery timeline, budget.
• Ask the right questions to finalize specs and avoid back-and-forth.

2) Convert enquiries into orders

• Prepare and share quotations/estimates as per company format.
• Follow up on quotations and push for closure.
• Guide customers on best options (cost-effective + premium suggestions).

3) Coordination & order handover

• Coordinate with design team for artwork requirements, dielines, printability checks.
• Coordinate with production & dispatch for timelines and feasibility.
• Ensure the order has all required details before moving forward (PO, GST, billing/shipping address, artwork, approvals).

4) CRM & reporting discipline

• Maintain lead details and follow-ups in CRM/Zoho/Google Sheet (as per Inkprint process).
• Track status: New Lead → Quotation Sent → Follow-up → Won/Lost.
• Daily reporting of calls handled, quotes sent, closures, and pending follow-ups.

5) Customer experience

• Communicate professionally and quickly.
• Handle objections (price, delivery, MOQ) and provide solutions.
• Ensure smooth coordination so customer gets timely updates.

Products You’ll Sell (Inbound)

Custom packaging like:

• Mailer boxes, rigid boxes, printed shipping boxes
• Stand-up pouches, mono cartons
• Labels/stickers, hang tags, paper bags
• Tissue/wrapping sheets, sleeves, tapes, etc.

Skills & Requirements

• 1–3 years experience in inside sales / customer support / tele-sales (printing/packaging preferred).
• Strong communication in Hindi + English.
• Comfortable on calls and WhatsApp selling.
• Basic knowledge of Excel/Google Sheets, and using CRM is a plus.
• Ability to learn product specs like GSM, finishes, MOQ, lead time.

What Success Looks Like (KPIs)

• Fast response time to inbound queries
• Quotation turnaround time
• Enquiry-to-order conversion %
• Follow-up discipline & closure rate
• Accuracy of order details (minimum rework)

Working Hours

6 days a week (timing as per company schedule)