Inside Sales Executive

Job Summary

We are looking for a proactive and organized Inside Sales Executive & Backend Operations professional to support the sales team by handling customer inquiries, preparing quotations, managing order processing, and coordinating with internal departments. The role involves both customer communication and administrative backend support to ensure smooth business operations.

Key ResponsibilitiesInside Sales Responsibilities

• Handle incoming customer inquiries through phone, email, and online platforms.
• Prepare and send quotations to customers as per company pricing policies.
• Follow up with customers for order confirmation and payment status.
• Maintain regular communication with existing clients and support the sales team in lead conversion.
• Coordinate with the sales team regarding customer requirements and updates.
• Maintain records of leads, inquiries, and sales activities.

Backend Operations Responsibilities

• Prepare sales orders, invoices, and related documentation.
• Coordinate with the dispatch/logistics team for timely delivery of orders.
• Maintain customer database and sales records in Excel/CRM systems.
• Support the sales team in preparing reports, presentations, and data analysis.
• Coordinate with accounts for payment follow-ups and reconciliation.
• Handle documentation related to tenders, purchase orders, and contracts.
• Required SkillsGood communication and interpersonal skills.
• Strong knowledge of MS Excel, Word, and basic computer operations.
• Ability to handle multiple tasks and work under deadlines.
• Basic understanding of sales processes and customer handling.
• Good organizational and documentation skills.
• QualificationGraduate in Business Administration / Commerce / Any discipline.
• 1–3 years of experience in inside sales, sales coordination, or backend operations preferred.
• Preferred ExperienceExperience in industrial products, pumps, diesel dispensers, lubrication equipment, or machinery sales will be an added advantage.
• Key AttributesDetail-oriented and organized
• Customer-focused approach
• Good follow-up and coordination skills
• Ability to work independently and as part of a team