IT And AI System Executive

The IT & AI Systems Executive will manage and support the complete digital ecosystem of the online school, including virtual classrooms, CRM platforms, learning management systems, and AI-driven tools. The role requires strong adaptability to emerging technologies to ensure seamless online teaching, admissions, student engagement, and administrative operations.

• Key Responsibilities1. Online Classes & Virtual Learning SupportManage and support online classes through platforms such as Zoom, Google Meet, MS Teams, or similar.
• Ensure smooth scheduling, live session support, recordings, and troubleshooting during online classes.
• Support teachers and students with technical issues related to virtual classrooms.
• Manage LMS platforms for content upload, assignments, attendance, and assessments.
• 2. CRM & Digital Workflow ManagementOperate and manage CRM systems for admissions, student onboarding, parent communication, and support tickets.
• Customize CRM workflows, dashboards, and reports as per school requirements.
• Integrate CRM with ERP, LMS, and communication tools (email, WhatsApp, SMS).
• Maintain accurate data, user roles, and access controls.
• 3. AI Tools & AutomationUse AI tools for:
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• Automated communication and follow-ups
• Data analysis and reporting
• Content creation and documentation
• Process optimization and task automation
• Train staff in the effective and ethical use of AI tools.
• Continuously explore and recommend AI solutions to improve academic delivery and administrative efficiency.
• 4. IT Systems & Digital InfrastructureMaintain cloud-based systems, storage, backups, and cybersecurity protocols.
• Ensure data privacy and compliance with applicable regulations.
• Manage user accounts, licenses, and digital assets.
• 5. Technical Support & TrainingAct as the first point of contact for IT, CRM, and AI-related issues.
• Conduct basic training sessions for teachers and staff on digital tools.
• Create SOPs, user guides, and best practices for online systems.
• 6. Reporting & CoordinationGenerate regular reports related to system performance, CRM metrics, online class effectiveness, and AI usage.
• Coordinate with academic, admissions, and administrative teams to align technology with school goals.
• Liaise with external vendors and platform service providers.
• Qualifications & SkillsEducational QualificationBachelor’s degree in IT / Computer Science / Information Technology or related field
• Certification in CRM platforms, AI tools, or cloud systems is an added advantage
• Skills RequiredStrong experience with online class platforms and LMS
• Hands-on experience with CRM systems (admissions, student lifecycle, communication)
• Practical working knowledge of AI tools and automation platforms
• High adaptability to new technologies and digital workflows
• Excellent troubleshooting and communication skills
• Ability to train non-technical users
• Experience2–5 years of experience in IT systems, digital platforms, or ed-tech environments
• Experience in online schools, ed-tech companies, or digital education platforms preferred