Job Title: IT Support Executive

Location: Mumbai, Delhi and Coimbatore

Department: IT Support

Reports To: IT Manager

Job Summary:

We are seeking a skilled IT Support Executive to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This role requires expertise in Windows desktop and server environments, Active Directory management, and networking.

Key Responsibilities:

• Provide technical support for Windows desktops, laptops, and peripherals.
• Manage and troubleshoot Windows Server, including Active Directory, Group Policy, and user account management.
• Administer and support virtualization technologies (Hyper-V, VMware).
• Perform network troubleshooting, including VPNs, routers, and switches.
• Install, update, and troubleshoot software applications used in the client environment.
• Assist in IT asset management, including hardware and software inventory.
• Provide remote and on-site support for company clients as needed.
• Document IT issues, resolutions, and time spent.
• Collaborate with principle, vendors and service providers for IT-related support.

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field.
• Some experience in IT support or a similar role.
• Strong knowledge of Windows OS (desktop and server) and troubleshooting skills.
• Hands-on experience with Active Directory, Group Policy.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Experience with virtualization technologies (Hyper-V, VMware) is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Preferred Certifications (Optional but a Plus):

• Microsoft Certified: Azure Administrator, MCSA, or equivalent
• CCNA or equivalent networking certification