• Eligibility Criteria:
• Experience: 2–4 years in logistics or e-commerce operations
• Education: Graduate in Commerce, Business, Supply Chain, or relevant field
• Industry Preference: E-commerce, FMCG, Pharma, Retail
• Technical Skills: Knowledge of e-commerce portals (Amazon, Flipkart, etc.), Excel, Tally, and shipping platforms like Shiprocket, Pickrr, etc.
• Key Responsibilities:
• Order Fulfillment:Process daily online orders from Amazon, Flipkart, and other marketplaces
• Coordinate with warehouse for timely picking, packing, and dispatch
• Update order tracking numbers and ensure on-time deliveries
• Inventory & Stock:Maintain accurate stock records and sync inventory with marketplaces
• Monitor reorder levels and coordinate with the purchase team
• Conduct periodic stock audits to avoid discrepancies
• Logistics Coordination:Schedule pickups and manage daily handover to courier partners
• Coordinate with delivery partners (Delhivery, BlueDart, Shiprocket, etc.)
• Track shipments, resolve delays, and handle RTOs (Return to Origin)
• Returns & Reconciliation:Manage return logistics and reverse pickup requests
• Coordinate quality check for returned products
• Assist in reconciling return and replacement records
• Documentation & Reporting:Maintain dispatch logs, courier invoices, and daily shipping reports
• Support MIS reporting for order status, returns, and shipping costs
• Assist in claim filing for lost/damaged shipments
• Key Skills:Familiarity with Amazon/Flipkart Seller Panels
• Basic knowledge of GST and invoicing
• Strong coordination and communication skills
• Attention to detail and ability to multitask
• Hands-on with Excel, Tally, or ERP software

Reporting To:Logistics Manager / E-commerce Operations Manager