Operations Executive

About WooStudioWooStudio is a salon & spa at home brand focused on delivering reliable, professional, and safe beauty and wellness services at customers’ doorsteps. We work with verified professionals and aim to build a smooth, customer-first service experience.

Role OverviewWe are looking for an Operations Executive who can manage daily service operations, coordinate with professionals, handle customer communication, and ensure smooth order fulfillment from booking to completion.

This role is ideal for someone who is detail-oriented, calm under pressure, and good at coordination and follow-ups.

• Key ResponsibilitiesManage daily service bookings and scheduling
• Coordinate with beauty & spa professionals for order allocation
• Ensure professionals reach on time and follow service standards
• Handle customer calls, confirmations, reschedules, and cancellations
• Resolve customer issues and complaints professionally
• Track order status and ensure service completion
• Collect customer feedback and share insights with the team
• Maintain basic records, reports, and operational data
• Support the team in improving service quality and processes
• RequirementsGood communication skills (Hindi & basic English)
• Comfortable with calling customers and service professionals
• Basic understanding of operations / coordination roles
• Ability to multitask and handle pressure situations
• Responsible, punctual, and proactive mindset
• Prior experience in operations, customer support, or service businesses is a plus (but not mandatory)
• What You’ll GetHands-on experience in a fast-growing startup
• Opportunity to grow into senior operations or city lead roles
• Direct exposure to customer handling and service management
• Friendly, learning-focused work environment