Operations In charge

Job Title: Operations In-Charge📍 Location: Mayapuri

🏢 Company: SoClean & SoCare (Hail Mediproducts Pvt. Ltd.)

💼 Department: Operations / Backend Support

🕒 Employment Type: Full-Time

Job OverviewWe are looking for a proactive and detail-oriented Operations In-Charge to manage and streamline the company’s backend operations. The role involves coordinating inventory, dispatch, customer support, documentation, and portal management to ensure smooth operational flow across departments.

• Key ResponsibilitiesInventory & Purchase CoordinationManage daily inventory coordination with the store team
• Process purchase orders for indents raised or items reaching reorder level
• Ensure timely follow-ups with vendors for deliveries
• Maintain vendor agreements, quotations, and procurement records
• Dispatch & Sales Order ExecutionCoordinate dispatch of approved sales orders with dispatch/store teams
• Ensure dispatch instructions are correctly mentioned (packaging, transport, ship-to details, etc.)
• Monitor timely and accurate order fulfillment
• Transit Insurance ManagementSubmit daily insurance declaration forms for invoices above ₹1 lakh
• Maintain insurance consumption and balance tracking reports
• Customer Care & Complaint HandlingMaintain separate complaint records (general, product-specific, government supply)
• Ensure quick resolution and priority handling of customer issues
• Keep company listings updated with accurate product information
• Track monthly portal performance and ratings
• Export DocumentationMaintain compliance calendar for export-related documents (LUT, IEC, FIEO, Free Sale Certificate)
• Prepare export shipping bills and related bank documentation
• Ensure timely completion of shipment documentation
• Reporting & Performance MetricsDaily Inventory Report (CRM)
• Daily Dispatch Report (CRM)
• Weekly Insurance & Complaint Resolution Reports
• Monthly IndiaMART Rating Report
• Monthly Export Documentation Status Report

Required Qualifications (Mandatory)

✅ MBA (Mandatory) – Operations / Supply Chain / Logistics preferred

• Skills & CompetenciesStrong coordination and communication skills
• Knowledge of inventory, dispatch, and backend operations
• Experience with CRM systems and reporting tools
• Attention to detail and ability to multitask
• Familiarity with export documentation is an advantage

Experience

• 2–5 years of relevant experience in operations, backend coordination, or supply chain roles preferred