Operations supervisor

Simply Phoolish

Lado Sarai, New Delhi

₹25,000 - ₹30,000 monthly

Fixed

₹25000 - ₹30000

Earning Potential

₹30,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

34 applicants

Job Description

  • Daily Store Operations: Coordinate with florists to ensure they are aware of daily arrangements and delivery slots, enabling them to prioritize orders effectively.
  • Print and place challans and personalized messages with the correct floral arrangements.
  • Ensure timely dispatch and on-time delivery of all orders – this is a critical KPI.
  • Monitor and maintain daily store operations in line with internal policies and SOPs.
  • Track and report petty expenses, ensuring timely reconciliation.
  • Share a daily summary of purchases and inventory in official communication groups.
  • Keep all purchase data updated and maintained in the respective records.
  • Customer Relationship Management (CRM):Act as the first point of contact for all incoming and outgoing customer interactions via WhatsApp (ZOKO), phone, or in-store.
  • Address and resolve customer concerns and queries related to orders.
  • Inform clients proactively in case of delays or changes to their order (due to inventory or quality issues).
  • Maintain a positive and professional tone in all communications, ensuring customer satisfaction.
  • Logistics & Dispatch Coordination: Assign orders to riders through the Dispatch Software.
  • Monitor order journeys and assist riders in real time with issues such as delivery location queries or recipient availability.
  • Prepare delivery routes in advance, optimizing sequence on the software to ensure efficient and timely deliveries.
  • Create and share a daily report of on-time deliveries by end of day (EOD).
  • Purchase & Inventory (Pre-Software Implementation Phase):Prepare a daily purchase list with florist input and cross-check to avoid over-ordering.
  • Monitor and record daily wastage, ensuring team compliance with update protocols.
  • Share regular updates on flower and non-flower inventory with management, including alerts on items nearing out-of-stock (OOS).
  • Maintain and update daily reports on purchases and wastage consistently.


Job role

Work location

Simply Phoolish, Nai Basti, Lado Sarai, New Delhi, Delhi, India

Department

Operations

Role / Category

Operations Planning & Control

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Simply Phoolish

Address

Simply Phoolish, Nai Basti, Lado Sarai, New Delhi, Delhi, India

Job posted by Simply Phoolish

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