Patient Care Coordinator

Job Opening: Senior Patient Coordinator – IVF (Delhi)

Position: Senior Patient Coordinator – IVF

Location: Delhi (Janakpuri & Mayur Vihar Centres)

Company: Vinsfertility Pvt. Ltd.

Experience Required: 3–7 years (IVF / fertility / hospital experience preferred)

About the Role

We are looking for a Senior Patient Coordinator for our IVF department in Delhi, who can manage patients end-to-end – from first enquiry to completion of treatment. The ideal candidate is empathetic, organised, and confident in explaining IVF procedures in simple, patient-friendly language.

• Key ResponsibilitiesHandle all patient enquiries via calls, WhatsApp, email, and walk-ins for our Delhi centres.
• Explain IVF, IUI and related fertility treatments (with support from doctors for complex queries).
• Schedule and manage appointments, OPD, and IVF cycles with doctors.
• Coordinate between doctors, embryology lab, nursing staff, and accounts to ensure smooth patient flow.
• Maintain patient records, consent forms, and treatment timelines accurately.
• Explain treatment plans, packages, and cost breakups as per company policies.
• Do regular follow-ups with leads and ongoing patients to improve conversions and retention.
• Provide emotional support and clear communication to patients and their families.
• Prepare daily reports / MIS and coordinate with management.
• Eligibility & SkillsGraduate, preferably in Science / Nursing / Pharmacy / Life Sciences.
• Minimum 3 years’ experience as Patient Coordinator / Counsellor in IVF, Gynecology, or hospital setup.
• Strong communication skills in Hindi and English.
• Comfortable with computer work, Excel, emails, WhatsApp Web, CRM.
• Able to handle busy OPD and IVF cycle days with patience and responsibility.
• Patient-first attitude, polite behaviour, and ethical working style.
• Salary & BenefitsSalary: Competitive, based on experience and interview.
• Incentives may be offered based on conversions and performance.
• Chance to work with a growing fertility brand and experienced IVF specialists in Delhi.
• Work Location – DelhiJanakpuri Centre:
• 408, 4th Floor, Suneja Tower 2, District Centre, near LIC Building, Janakpuri, New Delhi – 110058
• Mayur Vihar Side (as per requirement/rotation)

How to ApplySend your updated CV with subject line

“Application for Senior Patient Coordinator – IVF (Delhi)” to:

📧 info@vinsfertility.com

8210337162