Patient Care Coordinator

1. Appointment Coordination and Patient Registration

-Schedule, confirm, and manage patient appointments in coordination with providers and clinic schedules.

-Register new and returning patients, ensuring accuracy and completeness of demographic, insurance, and medical information.

-Update patient records in the electronic medical record (EMR) system and verify eligibility prior to visits.

-Provide patients with pre-visit instructions and assist in completing any required forms.

2. Referral Management

-Prepare, initiate, and process medical referrals as requested by providers.

-Ensure referrals are appropriately authorized through the patient’s insurance network.

-Follow up with specialty offices to confirm referral receipt and appointment scheduling.

-Track referral status and update patients and providers accordingly.

3. Diagnostic and Scan Coordination

-Coordinate and track patient diagnostic tests, imaging, and scan reports.

-Ensure timely retrieval and documentation of reports for physician review.

-Communicate test results and next steps to patients as directed by the provider.

-Maintain accurate logs of pending and completed orders to prevent delays in care.

4. Care Coordination and Patient Guidance

-Serve as a primary point of contact for patients with questions regarding their care plans, appointments, or treatment follow-ups.

-Guide patients in scheduling appointments with external facilities, specialists, or labs.

-Coordinate communication between patients, providers, and other healthcare professionals to ensure continuity of care.

5. Insurance and Documentation Support

-Make calls to pt to obtain insurance referral if needed

-Assist patients in completing forms such as FMLA, clearance letters, and other medical documentation as required.

6. Communication and Follow-Up

-Maintain professional and compassionate communication with patients at all times.

-Follow up with patients after appointments to ensure they received appropriate care and understand their next steps.

-Document all interactions and updates accurately in the EMR.

-Escalate any patient concerns, barriers to care, or clinical issues to the appropriate team member or provider.

7. Administrative and Compliance Duties

-Maintain confidentiality and comply with all HIPAA regulations and organizational policies.

-Ensure timely completion of all assigned administrative tasks, including report generation and data entry.