Receptionist

Position: Creative Coordinator and Administrator

Department: Custom Cakes Division at Fleurons

Key Responsibilities:

• Handle client communication primarily over telephone for custom cake enquiries and orders

• Understand client requirements, preferences, themes, and creative vision for custom cakes

• Translate client inputs into clear instructions and coordinate with chefs and kitchen team

• Manage the end-to-end workflow of the Custom Cakes division, (excluding production)

• Coordinate order timelines, delivery schedules, and internal follow ups

• Ensure timely payment coordination and basic order documentation

• Collect post-delivery feedback and ensure client satisfaction

• Maintain clear communication between clients, kitchen, and delivery teams

Required Skills and Attributes:

• Basic command over English and Hindi with clear, polite and professional and communication skills

• Creative mindset with attention to detail

• Familiarity with delivery aggregators such as Uber, Borzo, and similar platforms

• Enthusiastic, proactive, and willing to learn