Receptionist / Front Office Executive

The Front Office Executive / Receptionist is the first point of contact for all patients and visitors at Aelira Health Clinic for Lung Health.

This role ensures smooth front-desk operations, manages appointments, handles billing and communication, and provides a warm, professional experience to every visitor.

Key Responsibilities

• Greet and assist all patients and visitors in a courteous and professional manner.
• Manage patient registration, scheduling, and appointment confirmations.
• Coordinate with doctors, physiotherapists, and diagnostic staff to ensure smooth daily operations.
• Handle billing, payment collection, and maintain financial records in coordination with the accounts team.
• Maintain the clinic’s front-desk appearance and ensure cleanliness, order, and patient comfort.
• Respond promptly to patient inquiries via phone, WhatsApp, or email.
• Manage patient database and EMR entries accurately and confidentially.
• Support marketing activities such as handling walk-in inquiries, social media messages, and feedback forms.
• Ensure daily reconciliation of cash and reports to the clinic manager.
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Qualifications & Skills:

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• Graduate in any discipline
• Min 1 Year of experience in front-office, reception, or patient service roles (healthcare preferred).
• Strong communication skills in English and Hindi; confident and empathetic demeanor.
• Proficiency in MS Office, Google Sheets, and appointment management software (like Clinicea, Practo, or similar).
• Ability to multitask, handle patient queries calmly, and manage time efficiently.

Compensation: Fixed monthly salary with performance incentives based on patient satisfaction, punctuality, and efficiency.