Reservation Executive

Job Description — OTA Management Executive & Reservations Executive

Company: Unwind Hospitality

Unwind Hospitality is a hospitality sales, marketing, and revenue management company managing hotel distribution, reservations, and revenue optimization for premium and boutique hotel partners. We are expanding our operations team and hiring professionals to manage online distribution and reservation operations.

We’re Hiring — Join Our Growing Team at Unwind Hospitality!

Unwind Hospitality is expanding its operations team and looking for passionate hospitality professionals to join us.

Open Positions

OTA Management Executive

Manage hotel listings across platforms like Booking.com, Expedia, Agoda, MakeMyTrip, optimize pricing, maintain rate parity, and drive online revenue.

Key Responsibilities

• Manage hotel listings across major OTAs including Booking.com, Expedia Group, Agoda, MakeMyTrip and other distribution channels

• Maintain rate parity and inventory accuracy across all platforms

• Update pricing, promotions, packages, and availability

• Optimize hotel content (descriptions, images, policies, offers)

• Monitor OTA rankings, visibility, and performance metrics

• Manage stop-sell, restrictions, and seasonal rate plans

• Monitor guest reviews and online reputation

• Coordinate with partner hotels on availability and strategy

• Prepare weekly/monthly OTA performance and revenue reports

• Coordinate with OTA market managers for growth opportunities

Reservations Executive

Handle booking enquiries, process reservations, manage guest communication, and ensure seamless booking operations.

Key Responsibilities

• Handle booking enquiries via phone, email, website, and OTA platforms

• Process reservations, amendments, cancellations, and confirmations

• Maintain accurate booking records and guest profiles

• Coordinate with hotels for room allocation and special requests

• Share booking confirmations and pre-arrival communication

• Upsell room upgrades, packages, and add-on services

• Ensure fast response time and enquiry conversion

• Handle guest queries and service recovery

• Prepare daily pickup and reservation reports

• Monitor booking trends and demand patterns