Restaurant Captain

Role Tasks

Managing Reservations and Communications

• To manage reservations throughout different channels including instagram, google, whatsapp, website and phone calls. To keep track of the reservations and manage the flow during peak time.
• To manage deliveries by coordinating with different departments and logistic services prescribed by Zuru Zuru.
• To manage direct communications with clients and local communities of the restaurant and represent Zuru Zuru in person, on phone or video at Zuru Zuru or elsewhere, dealing with all kinds of queries.
• To manage the seating arrangement of the guests considering specific requests, preferences and availability.
• Liaising effectively with the kitchen staff and other restaurant personnel to ensure efficient service delivery.
• Prepare for guests via structured research about target clients.
• Write emails professionally to record all discussions with the client.

Build Relationships with Clients

• To build relationships with new clients and regulars, to represent and stand up for the brand ethos in the relationships built on behalf of Zuru Zuru.
• To greet guests according to Zuru Zuru’s systems upon arrival and creating a welcoming atmosphere.
• Problem Resolution in case a guest points out a deficiency in their experience by promptly and professionally addressing any issues.
• Extracting feedback skillfully and communicating any shortcomings with the management.
• Maintaining the ambiance by calibrating flowers, lights, music and overall cleanliness along with initiating the community feeling of the Zuru Zuru Dining room.
• To provide recommendations and suggestions on the basis of guest preferences and menu knowledge scripts.
• To follow the principles of omotenashi and look after the guests wholeheartedly, forecasting needs and making their special occasions more special.

Knowledge, Training and Supervision

• Providing training to junior staff and overseeing their performance.
• To be knowledgeable about the menu and Zuru Zuru’s Ecosystem.
• To be knowledgeable about Zuru Zuru’s various policies.
• Maintaining accurate sales records and CRM Records

Sales and Marketing 

• Prepare for meetings via structured research about the target.
• Having effective meetings with clients in order to:
• Understand the events ecosystem of the client
• Position Zuru Zuru/Curious Ladoos as the best choice for the client
• Generate requirements for the event/party from the client
• Create proposals and presentation based on client requirements.
• Coordinate with operations team to generate proposals and pre event P&L
• Negotiate win-win deals and maintain profitability index as per Zuru Zuru’s guidelines
• Making monthly event calendars signifying special events/festivals in advance to forecast, plan and manage restaurant sales and operations efficiently
• Preparing and presenting item wise, and various other trends, sales reports every week.