Restaurant Manager

Job Title: Restaurant Manager

Brand: Wok to Walk – India

Location: Jasola, New Delhi

Job Summary:

We are looking for an experienced Restaurant Manager to lead our Wok to Walk outlet at a premium mall location in Jasola. The ideal candidate will be responsible for end-to-end restaurant operations, team leadership, customer experience, and liaison with mall management to ensure smooth daily functioning, compliance, and brand standards.

Key Responsibilities:

1. Restaurant Operations:

• Oversee daily outlet operations including opening & closing procedures
• Ensure adherence to brand SOPs, food quality, hygiene, and safety standards
• Monitor inventory, food cost, wastage, and daily sales performance
• Ensure smooth coordination between kitchen & service teams

2. Team Management:

• Recruit, train, schedule, and supervise service & kitchen staff
• Maintain discipline, grooming standards, and productivity
• Conduct regular performance reviews and on-the-job training
• Handle staff grievances and ensure a positive work culture

3. Mall Management Coordination:

• Ensure compliance with mall SOPs, including:
• Operating hours
• Housekeeping & waste disposal norms
• Fire, safety, and security regulations
• Back-of-house and loading/unloading protocols
• Coordinate for:
• Maintenance issues
• Mall inspections & audits
• Event days, promotions, and extended hours
• Handle mall-related documentation, penalties, notices, and approvals

4. Customer Experience:

• Ensure high levels of guest satisfaction and service quality
• Handle customer complaints professionally and effectively
• Drive repeat business through service excellence

5. Sales & Reporting:

• Track daily/weekly/monthly sales reports
• Control costs and improve outlet profitability
• Share MIS reports with Head Office as required
• Support local marketing activities and mall promotions

Desired Candidate Profile

Experience:

• 2–3 years of experience as Restaurant Manager / Outlet Manager
• Experience in mall-based QSR or casual dining
• Prior experience with international or premium food brands (preferred)

Skills & Competencies:

• Strong people management and leadership skills
• Good understanding of mall operations & compliance
• Ability to handle pressure during peak hours and weekends
• Excellent communication & coordination skills
• Basic computer knowledge (POS, inventory, email, Excel)

Education:

• Graduate / Hotel Management background (preferred)

What We Offer:

• Competitive salary + performance incentives
• Growth opportunities within a global brand
• Structured training and SOP-driven operations