Retail Sales Executive

Job Summary:

We are looking for a customer-friendly and target-driven sales representative for our Sleepwell Mattress Store. The ideal candidate should have strong communication skills, good product knowledge, and the ability to understand customer needs to recommend the right mattress and sleep solutions.

Key Responsibilities:

• 1. Sales & Customer Service Welcome customers and understand their sleep requirements.
• Explain the features, benefits, and differences between Sleepwell mattresses and accessories.
• Recommend the best mattress based on customer comfort, budget, and lifestyle.
• Achieve monthly sales targets and maximize store revenue.

Product Knowledge

• Maintain up-to-date knowledge of all Sleepwell mattress models, materials, and technologies.
• Educate customers about warranty, care instructions, and after-sales support.

Store Management

• Ensure the store is clean and well-presented, and the display mattresses are in proper condition.
• Track inventory, update stock status, and coordinate with the manager for replenishment.
• Handle billing, invoicing, and customer documentation.

Customer Relationship

Maintain a positive customer experience from entry to final purchase.

• Follow up with customers regarding delivery and feedback.
• Handle customer queries and resolve issues professionally.

Reporting

• Prepare daily/weekly sales reports.
• Update the CRM or sales register with walk-ins, calls, and conversions.

Required Skills & Qualifications:

• Minimum 12th pass; graduate preferred.
• Minimum 1–3 years of showroom sales experience (furniture/mattress/electronics preferred).
• Strong communication and customer-handling skills.
• Basic knowledge of billing & POS systems.
• Energetic, confident, presentable, and polite.

Key Competencies:

• Customer service mindset
• Product selling skills
• Persuasive communication
• Patience & listening ability
• Target orientation
• Store discipline