Retail Store Manager

Role Overview:

The Store Manager is responsible for driving store sales, team performance, and customer experience while ensuring smooth day-to-day store operations.

Key Responsibilities

• Drive store sales targets and KPIs (Conversion, ATV, UPT, Revenue)
• Lead, train, and motivate the store team to achieve performance goals
• Ensure excellent customer experience and service standards
• Manage store operations, inventory, billing, and reporting
• Maintain visual merchandising as per brand guidelines
• Monitor stock levels, shrinkage control, and store audits
• Handle customer escalations and complaints professionally
• Ensure team scheduling, productivity, and discipline
• Coordinate with area managers and support teams

Requirements

• 3–6 years of experience in Sportswear retail
• Strong team leadership and sales management skills
• Knowledge of retail KPIs and store operations
• Good communication and customer handling skills