Retail Store Manager

Job Title : Retail – Store Manager

Department : Operations

Job Type : Full Time

Responsibilities:

1. Customer Engagement:

- Greet and assist customers in a friendly and professional manner.

- Understand customer needs and guide them to suitable services.

- Provide service knowledge and information to enhance the customer shopping experience.

2. Sales Target Achievement:

- Achieve and exceed individual sales targets.

3. Service Knowledge:

- Stay informed about the features and benefits of services.

- Conduct service demonstrations and explain service specifications.

- Address customer queries and concerns with confidence and accuracy.

5. Customer Service Excellence:

- Provide exceptional customer service throughout the sales process.

- Resolve customer complaints and issues promptly and effectively.

- Build and maintain positive relationships with customers.

6.Service Promotion and Marketing:

-Develop and implement strategies to promote and market our services within the retail space.

-Create compelling promotional materials and displays to attract customers.

Requirements:

- Bachelor’s degree in any stream.

- Proven experience in retail sales or a similar customer-facing role.

- Excellent communication and interpersonal skills.

- Strong understanding of sales techniques and customer service principles.

- Knowledge of the retail industry and awareness of market trends.

- Ability to work in a fast-paced and target-driven environment.