Rooms Booking Manager

1. Educational Qualification

Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration or related field.

Diploma/Certification in Front Office or Reservation Management (preferred).

2. Experience

Minimum 5 years of experience in reservations/front office operations.

At least 1–2 years in a supervisory or managerial role.

Experience with high-volume bookings, corporate clients, and event-based reservations preferred.

3. Technical Skills

Good command of MS Office (Excel, Word, Outlook).

Ability to handle CRM systems and maintain booking databases.

4. Core Competencies

Strong communication and negotiation skills.

Excellent customer service orientation.

Ability to handle pressure and manage peak-season bookings.

Revenue optimization 

Attention to detail and accuracy in documentation.