Sales and Marketing Coordinator

Key Responsibilities:

Sales Coordination & Order Processing :

• Prepare quotations, sales orders, and proforma invoices as per customer requirements.

• Coordinate with the production and dispatch teams to ensure timely order processing and delivery.

• Maintain updated records of orders, pricing, and customer communication.

• Follow up with dealers and distributors for order status, dispatch schedules, and payment updates.

Customer Relationship Management :

• Handle incoming inquiries from customers and channel partners.

• Ensure prompt responses and maintain professional communication with clients.

• Address customer issues and coordinate for resolutions with concerned departments.

• Build and maintain strong relationships with existing and new customers.

Reporting & Documentation :

• Maintain and update customer databases, price lists, and stock reports.

• Prepare daily, weekly, and monthly sales performance reports.

• Support management in preparing business analysis reports and sales projections.

Internal Coordination :

• Liaise with the accounts department for invoicing and outstanding payments.

• Coordinate with logistics partners for dispatch tracking and timely deliveries.

• Communicate effectively between sales executives and back-end operations.

Administrative & Marketing Support :

• Assist in maintaining product samples, brochures, and marketing materials.

• Support in organizing exhibitions, product displays, and dealer meets.

• Manage correspondence, documentation, and filing related to sales activities.

Qualifications & Skills Required:

• Graduate in Commerce / Business Administration / Marketing.

• 1–3 years of experience in sales coordination or customer support (preferably in manufacturing, hardware, or building materials industry).

• Excellent communication and interpersonal skills.

• Strong organizational and follow-up abilities.

• Proficiency in MS Office (Excel, Word, PowerPoint) and email communication.

• Positive attitude with a team-oriented mindset.

Key Attributes:

• Punctual and responsible in meeting timelines.

• Detail-oriented with strong record-keeping ability.

• Capable of multitasking and managing priorities effectively.

• Customer-focused and proactive in resolving issues.

Performance Indicators:

• Accuracy and timeliness in order processing.

• Customer satisfaction and repeat business.

• Effective coordination between departments.

• Timely collection of payments and document accuracy.