Sales Co-ordinator Cum Crm

Job Summary:

We are looking for a proactive and detail-oriented Married Female Sales Coordinator cum CRM Executive who will support the sales team, manage customer interactions, and ensure smooth handling of CRM operations. The candidate will act as a bridge between clients and the sales team while maintaining accurate records and ensuring customer satisfaction.

Key Responsibilities:

• Sales Coordination:Coordinate with the sales team for order processing and follow-ups
• Prepare quotations, proposals, and sales reports
• Track sales targets and performance data
• Handle client inquiries and provide necessary support
• Maintain proper documentation of sales activities
• CRM Management:Manage and update CRM software with customer data and interactions
• Track leads, opportunities, and conversion status
• Ensure timely follow-up on leads and inquiries
• Generate CRM reports and dashboards for management
• Maintain customer database and ensure data accuracy
• Customer Handling:Build and maintain strong relationships with clients
• Resolve customer queries and complaints efficiently
• Ensure high levels of customer satisfaction and retention
• Coordination & Communication:Coordinate between internal departments (sales, accounts, dispatch)
• Ensure smooth order execution and delivery tracking
• Assist in sales planning and strategy execution
• Required Skills:Strong knowledge of CRM software (e.g., Salesforce, Zoho CRM, HubSpot)
• Excellent communication and interpersonal skills
• Good command of MS Excel and reporting tools
• Strong organizational and multitasking abilities
• Attention to detail and problem-solving skills

Qualifications:

• Graduate in any discipline (BBA/MBA preferred)
• Minimum 2+ years of experience in Sales Coordination / CRM role