Sales Executive

Job Summary: We are looking for a well-organized, and customer-focused Front Desk Executive to be the first point of contact for our gym members and visitors. The role involves welcoming clients, managing memberships, handling inquiries, and ensuring a smooth check-in/check-out process, while maintaining a professional and positive atmosphere at the reception area.

Key Responsibilities

• Greet and welcome members and visitors with a positive attitude.
• Answer phone calls, emails, and messages promptly and professionally.
• Provide detailed information about gym services, membership plans, and ongoing offers.
• Manage member check-ins and registrations using gym management software.
• Maintain accurate member records and process payments, invoices, and receipts.
• Assist in scheduling appointments for personal training, classes, or consultations.
• Promote and upsell gym memberships, renewals, and additional services.
• Handle customer complaints and escalate issues when necessary.
• Keep the reception area clean, organized, and presentable at all times.
• Coordinate with trainers and other staff for smooth gym operations.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic sales and persuasion abilities.
• Proficiency in MS Office and familiarity with gym management software.
• Good organizational and multitasking skills.
• Professional appearance and grooming.
• Ability to stay calm and polite under pressure.
• Qualifications: High school diploma or equivalent (Bachelor’s degree preferred).
• Prior experience in customer service, front desk, or reception (fitness industry experience is an advantage).
• Basic computer knowledge and cash handling skills.