Sales & Marketing Executive

a.  Job Title                     :-               Sales Executive

b.   Gender Preference  :-                  Female Only

c.   Age Preference         :-                  18 to 25

d.   Pay Structure         :-                   15K to 20K

e.   Reporting to            :-                   Management

A Sales Executive plays a crucial role in driving revenue, enhancing customer satisfaction, and supporting the overall growth of the service centre.

1. Sales and Customer Interaction

• Product and Service Promotion: Promote and sell the service center’s products and services (e.g., repairs, Maintenance, Spare parts).
• Customer Consultation: Understand customer needs and provide suitable recommendations for products or services.
• Upselling and Cross-Selling: Suggest additional products or services to enhance customer value.

2. Sales Process Management

• Lead Generation: Identify and generate new leads through the Internet, Email, Referrals, Inbound and outbound calls.
• Lead Conversion and Quoting: Handle pricing discussions, negotiation and quotes to the customer and covert lead
• Sales Follow-up: Follow up on potential sales leads and pending customer decisions to close deals.

3. Customer Relationship Management

• Customer Retention: Build and maintain strong relationships with existing customers to encourage repeat business.
• Feedback Collection: Gather customer feedback and relay it to the relevant departments for continuous improvement.
• Customer Support: Address customer queries, concerns, and complaints related to sales or services.

4. Reporting and Documentation

• Sales Reporting: Track and report daily, weekly, and monthly sales performance.
• CRM Management: Maintain accurate records in the customer relationship management (CRM) system.
• Market Analysis: Provide insights into customer trends and competitor activities to enhance sales strategies to the reporting person.
• Presentation: Prepare presentations, proposals and sales contracts

5. Coordination and Collaboration

• Team Collaboration: Work closely with service technicians, customer support, and front desk staff to ensure seamless service delivery.
• Inventory Coordination: Coordinate with the inventory team to ensure the availability of products and spare parts.
• Training Participation: Take product and service training from the internet and seniors to stay updated on offerings and industry trends.

6. Targets and Performance

• Achieving Sales Targets: Meet or exceed assigned daily, weekly, and monthly sales targets and key performance indicators (KPIs).
• Performance Improvement: Continuously seek ways to improve sales techniques and customer interactions.
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7. Compliance and Ethics

• Adherence to Policies: Follow company policies, sales procedures, and ethical guidelines.
• Documentation Accuracy: Ensure all sales-related documents are completed accurately and promptly.

Skills Required:

• Strong communication and interpersonal skills
• Strong communicator. Both verbal and written
• Persuasive selling and negotiation abilities
• Customer-centric approach
• Proficiency in CRM and sales management software
• Good knowledge of computer.
• Problem-solving and conflict resolution skills
• Qualification must be 12th Plus
• Exceptional sales and customer service skills
• Professional phone etiquettes
• Organizational and multitasking abilities
• Time management skills
• Ability to work under pressure.