Customer Success Manager - Sales and Revenue Operations

Sales Operations

Description

The CSM will manage end-to-end Sales Operations, Revenue Operations, and Logistics for Ceragon Networks across India & SAARC. Operating in the telecom and wireless networking industry, this role blends customer success, stakeholder management, and operational execution with a strong focus on driving revenue, ensuring compliance, and delivering customer satisfaction. The CSM will also lead and develop a team to strengthen business outcomes.

 

Key Responsibilities

• Drive Sales & Revenue Operations aligned with business targets.
• Plan and deliver shipments as per schedule, ensuring timely and compliant execution.
• Plan shipment allocation strategically for cost efficiency and improved delivery timelines.
• Oversee international & local shipments across borders for cost-effective and seamless movement.
• Manage customer relationships & vendor coordination, resolving escalations effectively.
• Collaborate with Sales, Finance, Operations, and Supply Chain for smooth execution.
• Ensure customs, Incoterms, and trade compliance.
• Optimize processes for efficiency, cost savings, and customer satisfaction.
• Manage POs, inventory, and order fulfillment while keeping customers informed.
• Lead, mentor, and manage a high-performing operations team.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, or International Business.
• 7+ years in Sales/Revenue Operations, Logistics, or Supply Chain (preferably within Telecom / Networking industry).
• Expertise in ERP systems, logistics tools, and trade documentation.
• Strong leadership, communication, and negotiation skills.
• In-depth knowledge of customs regulations, Incoterms, and global freight protocols.

Experience Level

Senior Level