• Product/Service Knowledge:
• Possessing a thorough understanding of the company's offerings, features, and benefits to effectively address customer inquiries and needs. 
• Sales and Persuasion:
• Presenting products or services persuasively, handling objections, and closing deals over the phone. 
• Customer Relationship Management (CRM):
• Utilizing CRM systems to manage customer interactions, track leads, and maintain accurate records. 
• Meeting Sales Targets:
• Achieving individual and team sales quotas and targets. 
• Handling Inquiries:
• Addressing customer questions, concerns, and complaints in a professional and efficient manner. 
• Documentation:
• Maintaining accurate records of all customer interactions and sales activities. 

Skills and Qualities:

• Strong Communication Skills: The ability to speak clearly, persuasively, and effectively on the phone. 
• Active Listening: Paying close attention to customer needs and concerns. 
• Persuasion and Negotiation: Being able to convince customers to purchase products or services. 
• Sales Acumen: Understanding sales principles and techniques. 
• Product Knowledge: Having a good understanding of the products or services being sold. 
• Customer Focus: Being able to put the customer's needs first. 
• Organization and Time Management: Effectively managing time and tasks to meet sales goals. 
• Resilience and Persistence: The ability to handle rejection and stay motivated. 
• Technology Proficiency: Familiarity with CRM systems and other sales tools.