Sales & Service Engineer

JOB TITLE: Sales and service engineer

We are seeking a dynamic and results-driven Sales and service Executive to join our team. The ideal candidate will be responsible for driving sales of projects, interacting with clients, architects, and builders. This role involves both in-office and fieldwork, requiring a candidate with strong interpersonal skills and a good understanding of the industry.

Key Responsibilities:

●       Develop and execute sales strategies to meet or exceed company sales targets in the civil sector.

●       Identify and engage potential clients, including architects, builders, and developers.

●       Build and maintain strong relationships with clients to ensure repeat business and referrals.

●       Manage the entire sales cycle, from lead generation to closing deals and after-sales service.

●       Collaborate with the team to manage project timelines, client expectations, and product delivery.

●       Stay updated on market trends, competitors, and the latest developments in the construction industry.

●       Prepare and submit accurate sales reports, forecasts, and other relevant documentation to management.

●       Lead and mentor junior sales team members (for experienced candidates).

 Provide prompt and efficient service to clients, including product installation, repairs, and maintenance of products.  Address customer queries, concerns, and complaints in a professional and timely manner, ensuring a high level of satisfaction.  Conduct on-site visits to resolve installation issues and coordinate with the installation team to provide solutions.  Maintain detailed records of customer interactions, including inquiries, complaints, and solutions provided.  Collaborate with the sales and installation teams to ensure smooth project execution and post sales support.  Monitor product performance and provide feedback to the R&D team for potential improvements.  Educate customers on the proper use and maintenance of the products.  Prepare and submit service reports, documenting each service visit, issues encountered, and actions taken. 

Qualification and Skills

●       Bachelor’s degree in Business, Civil Engineering, Mechanical Engineering or related fields (preferred but not mandatory).

●       Experience in civil sales, construction materials, or a related field is preferred but not mendatory.

●       Strong communication and negotiation skills, with the ability to interact effectively with clients, architects, and builders.

●        Ability to work independently and in a team environment.

●       Proficiency in MS Office (Excel, Word, PowerPoint) for preparing sales reports and presentations.

●       Willingness to travel frequently for client meetings and fieldwork.

●       Freshers with an interest in sales and civil engineering are welcome to apply.