Sales Team Leader

Job Title

Team Leader – Used Car Loan & Business Loan Sales

Job Summary

The Team Leader – Used Car Loan & Business Loan Sales is responsible for leading, motivating, and managing a sales team to achieve targets in used vehicle financing and business loan products. The role involves driving sourcing activities, ensuring high-quality customer acquisition, maintaining strong dealer and channel partnerships, and ensuring compliance with credit and regulatory guidelines.

Key Responsibilities

Sales & Business Development

• Drive sales of used car loans and business loans through direct sales, dealers, DSA channels, and referrals
• Achieve individual and team sales targets in volume, value, and yield
• Identify new sourcing channels and strengthen existing dealer and business partner relationships
• Monitor market trends, competitor activity, and pricing to improve business performance

Team Management & Leadership

• Recruit, train, and manage a team of loan sales executives
• Set daily, weekly, and monthly targets for team members
• Conduct regular performance reviews, coaching, and on-the-job training
• Motivate the team to maintain high productivity and customer engagement

Credit & Process Management

• Ensure proper documentation, credit appraisal coordination, and adherence to company policies
• Coordinate with credit, operations, and legal teams for timely loan approvals and disbursements
• Monitor login-to-disbursement ratios and ensure minimal TAT
• Maintain portfolio quality by focusing on sourcing quality customers

Customer Experience & Compliance

• Ensure excellent customer service throughout the loan lifecycle
• Handle escalated customer and dealer queries professionally
• Ensure compliance with internal policies, regulatory norms, and audit requirements
• Maintain accurate MIS and reporting to senior management

Key Skills & Competencies

• Strong knowledge of used car loan and business loan products
• Proven sales leadership and people-management skills
• Excellent communication, negotiation, and relationship-building abilities
• Ability to analyze sales data and drive performance improvements
• Result-oriented with strong problem-solving skills

Qualifications & Experience

• Graduate in any discipline (MBA in Sales/Finance preferred)
• 4–7 years of experience in loan sales, preferably in used car loans and SME/business loans
• Minimum 1–2 years of experience in a team handling or leadership role
• Experience working with dealers, DSAs, and business owners