Salon Manager

Position Title - Salo Manger  

Reporting to - Area Business Manager/ Franchisee

1. Key Deliverables of the Role

·       Client Service & Satisfaction       

·       Staff management          

·       Inventory Management

·       Retail Management        

·       Salon Business Revenue

·       Salon Hygiene, Cleanliness & Maintenance           

·       Accounting and Billing Operations           

·       Operating Cost Optimization 

2. Tasks/Activities

a)     Client Service & Satisfaction :   

-       Exemplify highest quality professional client services as promised & instill that orientation among staff       

-       Educate clients about beauty service offering & product line available for retail purchase, in order to keep their hair/skin in good condition

-       To maintain and constantly review client service standards.  

-       Value client’s time and resolve clients’ concerns or complaints and provide optimum solution to satisfy them.

-        Ensure consistency of services and treatments.         

b)     Staff Management        

-       Create a teamwork environment. Inspire, guide, train & develop staff members & promote a happy working atmosphere          

-       To encourage and motivate all staff to maximum potential, both technically and professionally for their individual benefit & future growth.  

-       Assess & identify the need for product, services and sales skills training among staff for continuous skill enhancement and growth within the company, counseling of those not meeting company standards and scheduling employees to attend training.        

-       Inform salon employees about new product, training, company policies + promotions, Management’s feedback, etc    

-       Handling staff grievance       

-       Accountable for the performance and its review of salon team members        

-       Conduct monthly / weekly meeting 

Ensure that all the new joinees complete the joining formalities e.g. employee details form, salary A/C opening, ESIC/PF form (if reqd.) within the stipulated time.      

a)    Salon Hygiene, Cleanliness & Maintenance        

-       To ensure salon cleanliness and maintenance.          

-       With the support of the salon team, ensure that facilities & equipment are maintained according to company standards.           

-       Report & document any observed or known safety, hazards, conditions or unsafe practices & procedures to management immediately.             

-       To ensure that small maintenance jobs are carried out and paid for from petty cash.            

b)    Retail Management       

-       To follow the guidelines on controlling and accounting for stock and maintain an accurate and optimum inventory level & accountability system for retail & bulk products.

-       Manage & assembling of displays for profitable marketing & merchandising  

-       To be responsible for controlling petty cash expenditure and ensuring that receipts are obtained for expenses.

-        Complete opening and closing cash handling procedures, to include, banking and doing deposits each day.      

Monitor the cash tallying done

3. Profile of the candidate

Educational Qualification - Post Graduate/Graduate / Diploma in Management/ CRM/ Hospitality 

Criteria - 1. Must currently be a Manager and spent at least 2 to 6 years of Experience in Retail

2. Must be a good people manager and possess analytical skills.