Senior Fashion Consultant

As Senior Style Associates You Will Support To Achieve Store Targets Through Exceptional Customer Service, Effective Sales Strategies, And Team Collaboration.

Responsibilities:

● Supporting The Store Manager And Assistant Store Manager For Driving The Sales To Achieve The Store Target.

● Ensure The Highest Standards Of Customer Service Are Maintained.

● Address Escalated Customer Issues And Ensure Resolution In A Professional And Satisfactory Manner.

● Play A Key Role In Maintaining And Improving Visual Merchandising Standards Within The Store.

● Assist In Managing Inventory Levels, Including Stock Replenishment, Stock Takes, And Monitoring Product Turnover. Work To Minimize Stock Discrepancies And Ensure Accurate Inventory Records.

● Process Point-Of-Sale Purchases, Handle Transactions, And Cross-Sell Additional Products To Enhance The Customer's Shopping Experience.

● Adhere To Standard Operating Procedures And Follow Established Guidelines For Store Operations.

● Assist In Training New And Existing Team Members To Improve Their Understanding Of The Products And Services Offered.

Candidate Profile:

● Min HSC Or Above With 2+ Years Of Fashion Retail Experience

● Must Be Above 18 Years Of Age And Below 35 Years Of Age.

● Basic Computer Skills Is Preferable

Skills:

Communication Skills

Local Language Proficiency: Fluent In The Local Language. Able To Handle Situations Proficiently In The Local Language.

English Skills: Fluent In English, Handles Professional Communication Well. Able To Effectively Address English-Speaking Audiences.

Customer Engagement:

Effectively Builds Rapport With Customers.

Capable Of Asking Insightful Questions To Understand Customer Needs.

Non-Verbal Communication

Eye Contact: Maintains Strong Eye Contact, Conveying Messages Confidently And Attentively.

Facial Expressions: Expresses Emotions And Empathy Through Facial Expressions.

Posture And Gestures:Displays Open Body Language.

Uses Positive Gestures That Complement Verbal Communication Effectively.

Respects Personal Space Preferences.

Personal Presentation

Has A Keen Sense Of Style And Fashion.

Maintains Excellent Personal Hygiene.

Hair Is Well-Styled.

Wears Accessories That Complement A Professional Image.

No Body Odor, And Uses Light-Scented Products.

Retail Expertise

Familiar With Retail Terminologies- POS, SOP’s, Basics Of Visual Merchandising And Inventory Control

Capable Of Handling Customer Grievances.