Role - Sales Officer (Home Loans) 

Purpose: Will be responsible for meeting targets, identify new sources from assigned geography, and maintain good relationship with sources, achieving efficiency of assigned geography and sources there by achieving the desired productivity expected by the company.

Job description:

Area/ Geography Mapping.

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

Knowledge, Skills & Functional Competency 

Knowledge of the entire geography.

Ability to plan and map the allocated geography into areas/lane to lane.

Ability to use tools and resources to identify potential sources.

Source Relationship Management. 

Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.

Knowledge Skills & Functional Competency 

Ability to understand the potential and ensure the expected LSR, SLR and MS of the source.

Knowledge and ability to use various tools which can be utilized to improve relationship and ratios.

Maintain Reports

Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.

Knowledge, Skills & Functional Competency

Knowledge of various reports to be maintained 

Ability to capture data in the prescribed format

Ability to understand and perform all functions of diary

Channel Partner Recruitment

Responsible for identification of channel partners

Knowledge, Skills & Functional Competency

Knowledge of BSA empanelment process. 

Ability to identify the potential channel partner

Ability to identify whether the BSA falls within the norms and category defined.

Team Huddle

Responsible for attending team huddle on a daily basis as per the set process

Knowledge, Skills & Functional Competency

Knowledge of daily morning huddle process

Ability to provide data in the prescribed format based on business requirements.

Customer Relationship Management 

Responsible for enhancing the customer experience by developing and maintaining relationship with customers

Knowledge, Skills & Functional Competency

Knowledge of all products of HDFC and competition

Ability to sell products and provide required services to customers

Knowledge of KYC documentation

Knowledge of legal documentation and technical process

Knowledge and ability to use sales kit

Ability to analyse credit document and derive eligibility 

Ability to handle objections

Behavioral Competencies 

 Must Have

1. Interpersonal Skills

Customer Relationship Management, Source Management 

2. Planning

Geography Mapping, Sales Management

3. Selling Skills

Conversions, Handling Customer Objections

 Good to Have

1. Creativity

2. Working from Service perspective

3. Logical Reasoning