Senior Tele Sales Executive

Job Role: Tele Sales Executive (1 year experience)

Job Location: Lajpat Nagar, Delhi

Company Name: Paras Gallery Fabrics

Industry: Unstitched Fabrics

Model: E-Commerce

Segment: B2B and D2C

About Paras Gallery Fabrics

Paras Gallery Fabrics is a fast growing D2C brand focused on premium unstitched fabrics. We run on Shopify and operate like a modern ecommerce company that’s driven by data, speed, and smart execution. The goal is simple grow sustainably, understand our customers deeply, and make every decision backed by numbers.

Who we’re looking for

Someone who knows how to talk, listen, and convert. Your job is simple turn interested leads into paying customers and give existing customers a smooth, confident buying experience. You’ll be the voice of the brand, so clarity, patience, and persuasion matter.

Core Responsibilities

• Make outbound calls to warm leads, returning customers, and interested prospects
• Handle inbound calls and WhatsApp inquiries, understand their needs, and guide them to the right product
• Explain fabrics, pricing, offers, delivery timelines, and product benefits in a clear, confident way
• Follow up with leads who showed interest but didn’t complete the purchase
• Maintain daily call logs, follow up lists, and conversion reports
• Work with marketing and operations teams to stay updated on new launches, stock levels, and dispatch timelines
• Identify common objections and share insights with the team
• Assist customers with order placement, payment issues, and basic support
• Build trust based on accurate information, transparency, and quick responses

What we expect

• Strong communication skills in Hindi and English
• Confidence in handling customers over calls and WhatsApp
• Basic understanding of D2C ecommerce or willingness to learn fast
• Good listening skills and ability to pick up buying signals
• Self driven and consistent with follow ups
• Prior tele sales experience preferred (6 months to 2 years)

What this role offers

• A stable role in a fast growing D2C brand
• Incentive based earnings on conversions
• Training on product knowledge, customer psychology, and sales scripts
• A chance to grow into customer success or sales leadership