Service Coordinator

Job Title: Service Coordinator – Elevators / LiftsJob SummaryThe Service Coordinator is responsible for managing service operations, scheduling maintenance and repair activities, coordinating with field technicians, and ensuring timely resolution of customer service requests in the elevator/lift domain.

• Key ResponsibilitiesCoordinate and schedule preventive maintenance, breakdown calls, and repair jobs for elevators and escalators
• Act as the primary point of contact between customers, technicians, and internal teams
• Monitor and track service requests to ensure timely completion and SLA adherence
• Allocate jobs to field technicians based on location, expertise, and urgency
• Maintain accurate records of service activities, contracts, and customer interactions
• Follow up with customers to ensure service satisfaction and issue resolution
• Coordinate with spare parts and logistics teams for availability of required materials
• Prepare service reports, invoices, and documentation as required
• Ensure compliance with safety standards and regulatory requirements
• Support AMC (Annual Maintenance Contract) management and renewals
• Required Skills & CompetenciesStrong organizational and multitasking abilities
• Good communication and customer-handling skills
• Basic technical understanding of elevators/lifts (preferred)
• Ability to work under pressure and handle emergency service calls
• Proficiency in MS Office / ERP / service management software
• Problem-solving and coordination skills
• QualificationsDiploma / Bachelor’s degree in Mechanical, Electrical, or related field