Service Coordinator

Job Title: Service Coordinator

Company: Dotline Informatics Pvt. Ltd.

Location: Naraina, DelhiDepartment:  Service

Level: Executive

Experience: 2 years +

Working Hours: 9:30 am - 6:30 pm (Monday - Saturday)

CTC: ₹25,000 - ₹30,000 / Month (PF & ESI deductions - ₹3,750) 

How to Apply: Please fill out the Google Form to apply: [Screening Form Template]

About Us: Dotline Informatics Pvt. Ltd. is a leading IT solutions provider with over 27 years of experience, delivering quality services with integrity. We specialise in IT sales, rentals, infrastructure, professional services, and refurbishment, maintaining a green IT environment. Headquartered in New Delhi, we serve customers across India, with a warehouse and a recycling plant in Sonepat, Haryana, and our corporate office in Gurgaon.

Role Summary: We are seeking a proactive and customer-focused Service Coordinator to support our Service department. This is a dynamic role for someone who is organized, dependable, and eager to learn in a fast-paced environment. The ideal candidate will handle customer calls, coordinate IT ticket resolution, and manage replacement-related service requests efficiently.

Key Responsibilities Areas

• Proactively engage with clients to understand their needs and concerns. Provide timely and effective responses to inquiries and request
• Manage and resolve customer complaints, ensuring a positive outcome. Escalate complex issues to the appropriate department if necessary.
• Implement strategies to improve client retention and loyalty. Regularly follow up with clients to ensure their satisfaction with the company’s products and services.
• Collect and analyse client feedback to identify areas for improvement. Share insights with relevant departments to drive continuous improvement.
• Maintain accurate and up-to-date customer records in the CRM system. Ensure that all interactions are logged and documented
• Generate regular reports on customer satisfaction and retention metrics for review by senior management.

Required:

• Proven experience of minimum 2 years as a Service Coordinator, Customer Support Executive, Client Relationship Executive, or in a similar role.
• Strong customer handling, organisational, and time-management skills.
• Good verbal and written communication skills.
• Goal-oriented mindset and proactive approach to work.
• Working proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM/ticketing tools.
• Ability to handle customer complaints professionally and escalate issues appropriately.
• Experience in maintaining accurate customer records and preparing basic reports.

What we offer:

• Paid time off
• Performance-based incentives
• Supportive and stable work environment
• Growth & Development opportunities
• Leave encashment
• Employee engagement activities 

For any questions or clarifications, please reach out to hr@dotlineinfo.com.