Service Coordinator

Job Title: Services Coordinator

Job Summary

The Services Coordinator is responsible for organizing, scheduling, and monitoring service delivery to ensure clients receive timely, high-quality support. This role acts as a key point of contact between clients, service providers, and internal teams, ensuring smooth coordination, accurate documentation, and compliance with policies and standards.

Key Responsibilities

• Coordinate and schedule services according to client needs and service plans
• Serve as the primary liaison between clients, service providers, and internal departments
• Monitor service delivery to ensure quality, timeliness, and compliance with agreements or care plans
• Maintain accurate records, reports, and documentation in internal systems
• Address service issues, delays, or complaints and escalate when necessary
• Communicate service updates and changes to all relevant stakeholders
• Support onboarding and orientation of service providers when required
• Track service metrics and assist with reporting and audits
• Ensure adherence to organizational policies, regulatory requirements, and safety standards

Qualifications & Experience

• Bachelor’s degree in Business Administration, Social Services, Healthcare Administration, or a related field (or equivalent experience)
• 1–3 years of experience in coordination, customer service, case management, or operations
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency with MS Office and service management or CRM systems
• Ability to work independently and collaboratively in a fast-paced environment

Key Skills & Competencies

• Service coordination and scheduling
• Problem-solving and conflict resolution
• Attention to detail and documentation accuracy
• Time management and prioritization
• Customer-focused mindset
• Data tracking and reporting