Service Engineer

1. Position Overview : The Service Engineer will be responsible for installation, commissioning, troubleshooting, maintenance, and after-sales support for vacuum systems, machines, pumps, and automation equipment supplied by the company. The role involves on-site service visits, customer training, documentation, and coordination with production and design teams to ensure smooth functioning of equipment at client sites.

2. Key Responsibilities

A. Installation & Commissioning

• Install and commission vacuum systems, PLC-based machines, pumps, Vacuum chambers, and accessories at customer sites.
• Perform wiring (if required), piping assembly, mechanical assembly, calibration, and start-up procedures.
• Verify machine performance as per FAT/SAT parameters.

B. Troubleshooting & Repair

• Diagnose issues in mechanical, electrical, pneumatic, and vacuum systems.
• Perform repairs, part replacements, leak testing, and calibration.
• Provide timely technical solutions to reduce machine downtime.

C. Customer Support

• Provide on-site and remote assistance for machine operation and maintenance.
• Train customer operators and maintenance teams.
• Handle customer complaints and ensure satisfactory closure.

D. Preventive & Annual Maintenance

• Schedule and perform periodic preventive maintenance visits.
• Prepare service reports, inspection checklists, and maintenance logs.
• Recommend spare parts, consumables, and upgrades.

E. Documentation & Reporting

• Prepare visit reports, service logs, and commissioning checklists.
• Maintain records of parts used, issues identified, and corrective actions taken.
• Report recurring problems to design/production for product improvements.

F. Coordination with Internal Teams

• Share customer feedback and technical observations with design and production.
• Assist the stores/purchase team with spare parts identification.
• Support marketing/sales in technical discussions when required.

G. Safety & Compliance

• Follow electrical, mechanical, and site-specific safety standards.
• Ensure compliance with company procedures and documentation norms.
• Use PPE during on-site work and travel.

E. Experience

• Candidates with experience in Hydraulics, pneumatics, installation of automatic machines will be preferred.