Service Engineer

Customer Support Field Engineer – IT / Networking / Audio Visual

Location: Vasant Vihar, New Delhi

Working Days: 6 Days a Week

Experience: 2–10 Years (in similar field)

Compensation: Salary Negotiable + Monthly Incentives (Performance Based)

Preference: Candidates with own conveyance

Position Overview

Rivotta India Pvt. Ltd., a 33-year legacy organization in Audio Visual, IT Infrastructure & Office Automation, is looking for a Customer Support Field Engineer with strong hands-on skills in installation, configuration, and troubleshooting of IT, Networking, AV and Office Automation equipment at customer locations.

The role involves both on-site technical support and remote assistance, ensuring smooth operation of installed systems and delivering high-quality customer satisfaction.

Key Responsibilities

• Perform installation, configuration & troubleshooting of IT, AV and OA products at customer sites.
• Conduct preventive maintenance and service calls with timely resolution.
• Support configuration of systems on customer networks including IP addressing and connectivity.
• Assist in customer demos, testing, and product orientation.
• Maintain service documentation, installation reports, and inventory records.
• Coordinate with internal teams & OEMs for escalated technical support.

Technical Knowledge / Product Expertise Required

IT / Computer Systems

• Desktop & Laptop installation, OS configuration (Windows / basic Linux)
• Microsoft Office & Office 365 setup
• Computer hardware diagnostics and replacement

Networking

• LAN/WAN setup, router & switch configuration
• Network protocols: TCP/IP, DNS, DHCP, SMTP
• Network troubleshooting, cable termination & rack mounting

Audio Visual

• Video Conferencing Systems
• Digital Displays & Commercial Signage
• Interactive Kiosks
• Interactive Flat Panel Displays (IFPDs)
• Active LED Displays – Indoor & Outdoor
• PTZ Cameras setup & integration

Office Automation

• Multifunction Printers, Digital Copiers, Scanners — installation and network configuration
• Knowledge of print drivers, network scanning & user authentication

Security & Attendance Systems

• CCTV installation, recording setup, and network integration
• Biometric / Access Control system configuration

Preferred Candidate Profile

• Strong troubleshooting & communication skills
• Hands-on approach and willingness to work at customer sites
• Good understanding of IT + Networking + AV + Office Automation
• Must be reliable, disciplined, and customer-service oriented
• Candidates with knowledge in at least some of the above product categories can also apply
• (Training will be provided for the remaining areas)

Preference will be given to candidates having their own conveyance.

Qualifications

• Diploma / ITI / Graduate in Computer / IT / Electronics / Networking
• Certifications in networking or AV systems will be an added advantage

How to Apply

Send CV to: hr@rivottaindia.com

or WhatsApp: 9810022555