Branch Banking Service Manager

Service Manager-BRANCH BANKING-Branch Banking

Job Role:

·       Manage the Service Scores of the branch

·       Responsible for management of day to day operations of the branch.

·       Ensuring strict adherence to compliance, audit and regulatory requirements.

·       Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request

·       Branch Lobby and customer Queue management.

·       Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

·       Customer complains management and ensuring resolution of all complaints within TAT.

·       Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

 

Job Requirements:

 

·       MBA/Graduate

·       Minimum work exp. – 4 years

·       Customer service oriented

·       People Management skills

·       Good communication abilities

Ability to guide and monitor his/her reportees