Service and Operations Manager

Service & Operations Manager

- Responsible for managing service and operational activities within branch banking. - Oversee branch operations ensuring smooth and efficient customer service delivery. - Coordinate between various teams to maintain operational standards and compliance. - Handle customer service issues and ensure resolution in a timely manner. - Monitor branch performance metrics and implement improvements. - Manage staff and resources to optimize branch productivity. - Ensure adherence to banking policies and regulatory requirements. - Facilitate communication between branch and higher management levels. - Drive initiatives to improve customer satisfaction and operational efficiency. - Support branch growth through effective service and operations management.